Privacy Policy
Last updated: March 2026
Cinderellie Cleaning Services ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect the following types of personal information when you interact with us:
- Name, email address, and phone number (when you request a quote or contact us)
- Home or business address (to provide cleaning services at your location)
- Scheduling preferences and service history
- Payment information (processed securely through third-party payment providers)
- Website usage data collected through cookies and analytics tools
How We Use Your Information
We use your personal information for the following purposes:
- To provide, schedule, and manage cleaning services
- To communicate with you about your appointments and account
- To respond to your inquiries and provide customer support
- To send promotional offers or updates (only with your consent)
- To improve our website and services
- To comply with legal obligations
Cookies and Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics and Google Tag Manager) to understand how visitors use our site. These tools may collect information such as your IP address, browser type, pages visited, and time spent on the site. This data is used in aggregate to improve our website experience. You can control cookie settings through your browser preferences.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to provide our services (e.g., payment processing), comply with the law, or protect our rights. Any third-party service providers we work with are required to protect your information and use it only for the purposes we specify.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for the collection or use of your information (subject to legal or contractual restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at (905) 685-2865 or visit our contact page.